The German Institute of Quality and Finance (ITQF) together with the Affari & Finanza department of the Italian daily newspaper, la Repubblica, have carried out a study to evaluate which are the best e-commerce websites of Italy and the good news is that we have been chosen! We share this award with you as we could never have come this far without your loyalty.
This is the third edition of this study, which covers 11 macro-categories and 63 sectors of activities, from fashion to sport, from nutrition to interior design. To establish the final ranking, the methodology used was made of 3 steps. The first one was to identify the potential candidates, namely 8000 Italian websites.
To narrow down this first selection, a team of experts then did an analysis based on various elements. Firstly, they evaluated 36 criteria for each website including design, functionality, product presentation as well as terms and conditions of purchase and delivery. At the same time, they conducted a survey on the satisfaction of customers who had used the services of these websites during the last 12 months.
Receiving this award confirms that we are on the right path. Now, we are even more motivated to continue our growth journey. However, we are aware that this prize is not only the result of our hard work, but is above all linked to you, our customers, that we consider essential as you are the basis of our success. Indeed, all our decisions are made to improve our services and products in order to perfectly satisfy your expectations.
We will always put you at the centre of our choices because we can make progress thanks to you. We are now looking forward to face all the future challenges!
To learn more, you can discover the complete ranking of the best Italian e-commerce websites.